Tiu always takes the time to find the areas that need the most support and does it in a sincere and caring manner. I always leave feeling better than when I entered!
Janine was fantastic as always. Listening and responding to each and every little concern and question. I will admit I moved out of the area and tried another place. Never again. Trust me when I say this is absolutely the best place to go. You won't want to leave.
I have been getting services from Lane Spa for over 10 years... I have found Marcia and her staff to be innovative and professional. The salon is always spotless, staff always courteous and friendly, and there are always new products to intrigue. There is a strong bent toward helping those in need in this salon; I appreciate their willingness to give back. I have referred this salon to my friends and will continue to do so.
What can I say ... Thanks to all the great therapist at the Lane Spa - I loved every moment - whether it's a soothing massage with Nikkia or a relaxing spa pedicure from Regina - You can tell that client is always pampered and well taken care off. - I try to make this a monthly appointment for my own personal well being. Thanks again for the wonderful caring attention that is given to all who experience the Lane Spa.
Who would expect to find a fabulous spa in an office complex? Well...that's where Lane Spa is located, and it is such a fabulous find! Everyone at Lane Spa is friendly and professional, and they have the BEST massage therapists and aetheticians you'll find in our area! The atmosphere is so peaceful! Give your wife or best friend a GC...they will love you!
Kianga Hanif is the best massage therapist....I highly recommend her!!
Though they are open until 7:00 p.m., they don’t take appointments after 6:00 p.m. My wife and I carpool to/from work in Boca, so 6:00 p.m. is the latest she could have made it in. All she was getting was an eyebrow wax, which has only taken 10 minutes in the past. Also, due to our commute, she’s had to come in a little bit late before (6:10ish), which has never been a problem.
We left work at 5:15 (early for us) so that we could make it to the appointment on time, but unfortunately, there was an accident on I-95 and we were running about 10 to 15 minutes late. Out of courtesy, my wife called the spa to let them know that we were running late. The person who answered the phone was Lauren, and she gave my wife a very snotty attitude and said that we would have to reschedule. Confused, my wife said that in the past we'd been able to show up a bit late, but Lauren's attitude only worsened—she adopted a tone of very contrived, valley-girlish false sympathy and said there was nothing she could do.
My wife asked to speak to a manager. Chrystal then answered the phone. My wife presented our dilemma to her and asked if she might still be able to come in (only ten or fifteen minutes late, remember, during an hour when supposedly no appointments were scheduled), and Chrystal too gave her a nasty attitude, saying it wasn't her problem and that my wife would have to reschedule. My wife protested, pointing out that she was only running ten or so minutes late and that it hadn't been a problem in the past, but Chrystal didn't want to do anything at all about it.
My wife then said that she would not be coming back to The Lane Spa, and Chrystal's EXACT RESPONSE was "Not a problem."
This is the attitude they have there, apparently. My wife used to go there pretty regularly, since we live so close—we probably used to spend a thousand dollars there in any given year and now no longer will, but this is evidently "not a problem."
I don't understand three things: 1) why the staff of any establishment would actually argue against and try to prevent the return of a loyal customer who is certain to spend money; 2) why the staff of any establishment would think the loss of a consistent source of revenue, no matter how large or small, is "not a problem," and 3) why the staff of any establishment would smugly tell a departing customer that the loss of her business was “not a problem.”
Staff members there, specifically Lauren and Chrystal, clearly haven't noticed that the US economy isn't exactly thriving right now. I would think any business might be treated as valued business, but I guess they don't feel this way. My guess is they don’t value their jobs, either, since any owner in his or her right mind would fire such worthless employees on the spot upon learning of such poor representation of the company.
Plenty of far better and kinder businesses have gone under in recent years. This place absolutely deserves to be closed.
The gentleman who wrote this has never had a treatment at our spa. When a client is consistenty late, I have to make a decision if it is fair to accept that type of behavior and when a client use profanity to my front desk, which happened in the above case, i will not have them as a client at the lane spa.
Can't go wrong with the Lane Spa! So relaxing!.
Thankfully I found the Lane Spa on Citysearch recently-- LIFE IS GOOD!!
Beautiful facilities, tons of spa services to choose from, I wouldn't go to any other day spa for a spa treatment. I had my favorite spa before I moved, but since I'm here in West Palm Beach for good, I'm dedicated to this place now!!
My experience at The Lane Spa is always relaxing.. My experience at The Lane Spa is always relaxing and rejuvenating. Whether it's a mani/pedi or massage I leave feeling well cared for and pampered. The Lane Spa is a part of my weekly maintenance regimen to help keep up my busy lifestyle.
Relaxed And Relieved. I had a swe-thai massage with Ashley and I am stretched, massaged, relaxed and relieved. Heaven on earth for 90 minutes.
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