Good prices, but often rude/unfriendly employees.
I used to enjoy shopping at Wal-Mart, but not so much anymore. A good percentage of the time our cashier is unfriendly, and they have been getting progressively worse when it comes to accepting coupons.
Despite what Wal-Mart's own coupon policy states on their website, our local store now refuses to accept coupons unless they state 'Manufacturer's Coupon.'
Also, sometimes coupons state 'One coupon per purchase.' This is different from 'One coupon per transaction' - but unfortunately the vast majority of Wal-Mart employees are clueless when it comes to coupons and what certain phrases mean.
This has resulted in several unpleasant transactions.
And regarding Site to Store - one day I was picking up an order which included many products. I counted everything to ensure that Wal-Mart fulfilled the order correctly (they often make errors, I've found)
While I'm counting, the employee that's 'helping' me turns to the two employees she appears to be training and rolls her eyes. Very professional!
Their prices and selection are great- but their customer service is an F.
The familiar smiley face representing the world's largest retailer stands for dependably low prices and customer service..
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. In addition to a full line of groceries, 36 retail departments offer everything from shoes to DVD players, including apparel, health and beauty products, electronics, toys, fabrics, craft supplies, jewelry and outdoor equipment. Wal-Mart Connect Internet service is also available, along with a wide range of computer equipment.
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