Doesn't Recommend

monicaflorio

Joined 5 years ago

TERRIBLE RIP-OFF!!! Don't stay here. We were so looking forward to our stay at Casa Grandview but we were quite disappointed. The website and all the accolades they claim they've received looked amazing. The owners were flat-out not honest. As soon as we got there the owner was quick to charge my credit card in full for our stay. While the decor of the room was nice it was VERY SMALL and it was DIRTY! There was an overwhelming smell of dust /lack of cleaning in the bungalow. I developed a terrible allergy as I have some allergies but nowhere in the website does it say dogs and cats are allowed in the rooms. When I asked the owner she denied any pet had ever stayed in our room and did not offer to send someone to vaccum or rectify the situation. Curiously, we found 2 dog bowls in the kitchen cabinet! I asked the maid for a vacuum and learned they did not have one! Another big issue: the temperature in the pool was COLD and the JACUZZI was also COLD!!! In the website they claim the pool is heated year-round. Big lie. Since we visited in December we were not able to swim! I pointed this out to the owners a couple of times (and so did the other guests ) but they never did anything about it!!! Pitiful service at this place. I DO NOT RECOMMEND IT.